Introduction
Loft64 ("we", "us", "our") provides business management and customer engagement software for gaming, entertainment, and other businesses. This Privacy Policy explains how we collect, use, store, and protect information when you use Loft64, including our WhatsApp integration.
This includes our public website, online booking, customer management, sessions and events, billing and transactions, and WhatsApp messaging used to communicate with customers.
Information We Collect
We may collect:
- Name and contact information
- Phone number and WhatsApp number
- Email address
- Booking and appointment information
- Session, event, and transaction information
- Payment-related information necessary to process or record transactions
- Messages and information submitted through WhatsApp
- Account login and authentication information
- Device, browser, IP address, and technical information
- Information provided by businesses using Loft64 to manage their customers
We only collect information reasonably necessary to provide and improve our services.
WhatsApp Information
If you communicate with a business through WhatsApp using our Loft64 WhatsApp integration, we may process:
- WhatsApp phone number
- Name or WhatsApp profile information where available
- Messages sent to the business
- Booking and service requests
- Information necessary to respond to requests
We use the WhatsApp Business Platform provided by Meta Platforms, Inc. to send and receive WhatsApp messages.
We do not sell WhatsApp customer information to third parties.
How We Use Information
We may use collected information to:
- Create and manage user accounts
- Process and manage bookings
- Respond to customer inquiries
- Send booking confirmations and service-related messages
- Provide customer support
- Manage business operations
- Process or record transactions
- Improve and maintain Loft64
- Detect and prevent fraud, abuse, and unauthorized access
- Comply with applicable legal requirements
WhatsApp Communications
When a customer sends a message to a business through WhatsApp, Loft64 may process the message to provide an automated or human-assisted response.
Examples include:
- "Hi"
- "Book a gaming session"
- "Check my booking"
The system may process these messages to identify the requested service and provide an appropriate response.
Meta and WhatsApp
Our WhatsApp functionality uses services provided by Meta Platforms, Inc.
Information exchanged through WhatsApp may be processed according to Meta's applicable terms and policies.
Meta's Privacy Policy: https://www.facebook.com/privacy/policies/
Data Retention
We retain information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, comply with legal obligations, and enforce our agreements.
Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.
Your Rights
Depending on applicable law, users may have rights to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Request restriction of certain processing
- Withdraw consent where applicable
Children's Privacy
Loft64 is not intended to knowingly collect personal information directly from children without appropriate authorization.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, we will update the "Last updated" date at the top of this page.
Contact Us
If you have questions about this Privacy Policy or how Loft64 handles personal information, please contact us:
- Company: Loft64 Venture
- Product: Loft64
- Email:loft64venture@gmail.com
- Website:loftsixtyfour.com
Data Deletion Requests
Users can request deletion of personal information associated with their Loft64 account or WhatsApp interactions by contacting:
loft64venture@gmail.com